Delete your data

Delete your account and everything in it.

Ask, and your NUVI account and everything in it is deleted. This page explains what goes, what stays, and how to ask.

01How to askWrite to [email protected] from the address on the account. We confirm within two working days and tell you when it is done.

02Export firstThe export is complete and free, and it is not available after the account is gone. Ask for both in the same email if you want a copy.

03What is keptNothing personal. Invoices already issued to a client stay in that client’s records, as the law requires of them.

What deleting your account removes

Your name, email, sign-in details and profile
Your hours, messages, documents, attachments and recordings in every workspace you own
Your payment details as a contractor: legal name, address, tax number and payout method
Any workspace you own, including its members’ access to it

What it does not remove

If you worked in a workspace someone else owns, the hours you logged and the invoices raised from them belong to that business’s records. Your name on those records is replaced with “Former member”. Messages you sent stay, attributed the same way, so conversations still make sense to the people who remain.

Timing

Deletion starts as soon as we have confirmed the request came from you. Backups are overwritten within thirty days.

If you only want to leave one workspace

You do not need to delete your account for that. Ask the workspace owner to remove you from the crew, or write to [email protected] and we will do it. Your own solo workspace and any other memberships are untouched.

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