Is NUVI working?
All systems operational. We are newly launched, so there is no incident history yet — when there is, it will appear here in full rather than being quietly resolved.
How we report incidents
An incident is anything that stops you doing your work: you cannot log in, hours will not save, an invoice will not generate. It gets posted here within fifteen minutes of us confirming it, updated at least hourly while it is open, and followed by a written account of what happened and what changed.
- Degraded — slow or partly unavailable, work still possible
- Partial outage — one area unusable, the rest fine
- Full outage — nobody can work
What we will not do
We will not describe an outage as maintenance, and we will not close an incident before it is actually fixed. If your data was at risk at any point, that is stated plainly rather than buried in a summary.
Backups and recovery
Data is backed up continuously and recovery is tested. Nothing you have logged, approved or invoiced depends on a single machine staying up.